Frequently Asked Questions

You can reach is here on the contact page, or email us at: info@romantictouramsterdam.com or give us a call at: +31 203086019

Remember to come to the meeting point 10 minutes before your departure time.

On our normal tours, we offer to drink; a small bottle of Prosecco and mineral water and to nibble we offer cheese, nuts, chocolate, dutch caramel waffles and crackers. For our private tour options, we can provide drinks and snacks on request.

If you are looking for a private tour, please see our tour page for more details and make contact with us for a personalised tour cost. For our group tours, please contact us for more detailed costs.  

We offer tours for 2 people If you like it is possible to have a maximum of 12 participants at any one time. At the moment we are only offering private tours for couples or group. During winter we do offer the Amsterdam Light Festival – Group tour where you able to buy single tickets.

All of our tours are guided in English. On request, there is an option for English, Dutch, Portuguese, French, German or Spanish.

Our cruises run usually between 2pm and 11pm almost all days, please check our schedule for up to date listings here. If you are looking for a private tour we are able to offer at any available time contact us here to request a specific time, or email to info@romantictouramsterdam.com

We believe that Amsterdam is THE Destination for Lovers. A magical place where bridges are covered in lights, where picturesque houses and charming canals make the perfect backdrop for your romantic getaway.

Amsterdam is the perfect location for couples, a remarkable city full of culture, breathtaking canals, historic buildings, beautiful city parks, great food, shopping and so much more. You can read on our blogs all about things to do in Amsterdam. Also, you can download the Free Romantic Couples Guide here

Guests will receive a full refund if canceled 48 hours before the tour starts. You can move the tour indefinitely up to 48 hours before the tour. If the booking is made within 48 hours before the start of the tour, you will not receive a refund. The cancellation policy is not applicable for deposits paid in case of marriage proposals, dinner cruises or other special tours. Guests will receive a full refund in case of cancellation by Romantic Amsterdam Tour due to weather conditions or other unforeseen circumstances. If there is another situation that prevents you from being present, please always contact us so that we can find a solution together. You can contact us by phone or email for more information or to cancel. The full price will be charged for no-shows. You can call us on: +3120 308 6019 or email at: info@romantictouramsterdam.com

Cancellation Policy for Marriage Proposal Packages:

1. Upon submission of your proposal booking, we will contact you within 48 hours.
2. After checkout, you have the option to add extras to your package if you wish.
3. Once the deposit is paid for the proposal package (totaling €100, excluding booking fees), it becomes non-refundable after 72 hours of the time of your booking.
4. For proposal packages that involve a location other than a proposal held on a boat, the deposit will be 25% of the total cost or €500, whichever is greater, and it is non-refundable.
5. Your package total is refundable if you cancel 72 hours before your event, with a deduction for the non-refundable deposit.
6. Within 72 hours of your event, you can move your package to another date, complimentary.
7. If you have booked a venue or picnic proposal, there may be associated fees, and different rules may apply depending on the venue. We will always inform you of any additional fees or rules.
8. We reserve the right to cancel if the weather will affect your proposal. In this situation, you will receive a full refund.

Liability and Insurance:

Romantic Amsterdam Tour and vendors associated are not liable for any loss or damage to personal property during the proposal event and recommend that clients obtain appropriate insurance coverage if needed.

Changes to Proposal Details:

Changes to the proposal details, including any associated fees or restrictions, may involve additional fees associated with venues or musicians.

Client Responsibilities:

Clients are responsible for providing accurate information, adhering to venue rules, and other relevant considerations.