Terms & Conditions

Cancellation Policy

Guests will receive a full refund if canceled 48 hours before the tour starts. You can move the tour indefinitely up to 48 hours before the tour. If the booking is made within 48 hours before the start of the tour, you will not receive a refund. The cancellation policy is not applicable for deposits paid in case of marriage proposals, dinner cruises or other special tours. Guests will receive a full refund in case of cancellation by Romantic Amsterdam Tour due to weather conditions or other unforeseen circumstances. If there is another situation that prevents you from being present, please always contact us so that we can find a solution together. You can contact us by phone or email for more information or to cancel. The full price will be charged for no-shows. You can call us on: +31203086019 or email at: info@romantictouramsterdam.com

Cancellation Policy for Marriage Proposals:

1. Upon submission of your proposal booking, we will contact you within 48 hours.

2. After checkout, you have the option to add extras to your package if you wish.

3. After booking directly online, you have 48 hours (2 days) to cancel and receive a full refund of your deposit, unless the tour takes place within 72 hours after the booking. After this period, the deposit is non-refundable.

4. For proposal packages that involve a location other than a proposal held on a boat, the deposit will be 25% of the total cost or €500, whichever is greater, and it is non-refundable.

5. Your package total is refundable if you cancel 72 hours before your event, with a deduction for the non-refundable deposit.

6. Within 48 hours of your event, you can move your package to another date, complimentary.

7. If you have booked a venue or picnic proposal, there may be associated fees, and different rules may apply depending on the venue. We will always inform you of any additional fees or rules.

8. We reserve the right to cancel if the weather will affect your proposal. In this situation, you will receive a full refund.

Terms & Conditions Policy for Marriage Proposals:

The remaining balance will be charged directly to your credit card 2 days before your event.

Marriage proposal bookings and Dinner/Lunch cruises made within 5 days of the proposal event will incur a 10% surcharge for sudden prioritizing of the event. This surcharge is fully refundable within 48 hours of booking.